Distributed Order Management

Control orders and returns with orchestrated business rules, optimising fulfilment speed and cost.

Our Order Management application allows you to manage product orders and fulfilment throughout the entire customer journey. It gives you a greater level of control over the automation of an order to define exactly how the customer will receive their purchase. With the ability to implement, control and manage orders, you can ensure they are routed via the most efficient fulfilment channel to provide customers with a quick and convenient experience.

Features to delight customers and staff

  • Have full visibility and control over your orders, fulfilment and returns with orchestrated business rules.
  • Quickly respond to customer needs by easily updating configuration, lifecycle and business logic in real-time.

  • Split and allocate order items based on strategies optimised for custom combinations of cost-efficiency, speed of delivery, service levels and sell-through rates.

  • Configure different fulfilment strategies at different stages of the order and returns lifecycle, aligned to different strategic outcomes.

  • Manage customer returns across your entire network with orchestrated workflows based on return types, individual items or brands, source, location, and even the return reason.

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