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Our take on retail tech and omnichannel strategy

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Are your product pages optimized for webrooming?

As anyone in retail can tell you, an omnichannel future—where customers shop across multiple touchpoints—has been foretold for the past...

Busy UK city street

This Black Friday UK Retailers Need to Focus on Last Mile Delivery

Black Friday. What started as a one-off sales event imported from America, is now a five-week shopping event in the...

Time to get real cloud-native order management

Retailers, Don’t Get Fooled by Fake Cloud Applications

Anyone in retail who manages an ERP system or an Order Management System (OMS), is aware of the industry shift...

Store worker picking items to ship

Make Your Stores Essential to Your Delivery Network with Store Fulfillment

Today’s customers—conditioned by Amazon’s two-day Prime delivery—expect faster fulfillment. But unless you have a distribution center (DC) near your customers’...

Young couple after a positive buy online pickup in store experience

Two Out of Three Consumers Have Used Buy Online Pickup in Store

Do you offer Buy Online Pickup in Store? Whether the following statistics make your heart race with excitement—or dread—probably depends...

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How to Compete with Amazon’s Customer Centricity

For evidence that we live in the Age of the Customer, look no further than Amazon’s recent announcement that they...

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Four Reasons Why Amazon Wins

Here’s your dilemma: You have friends coming for drinks on Friday. The cocktail recipe calls for a lemon squeezer. You...

Retail NPS omnichannel delivery

Retail Net Promoter Scores: A Critical Delivery Experience Lesson from the Airline Industry

With more retail closures being announced daily, one thing is clear. Only those retailers with a differentiated customer experience will survive....

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3 Ways to Extract Maximum Value from Click & Collect

Increased competition from international merchants means retailers must provide exceptional customer experiences.  In 2019, customer expectations are higher than ever...

Woman doing an omnichannel return in-store

5 Ways to Improve Your Omnichannel Returns Process

Consumers aren’t always entitled to a return if they simply change their mind or find a product cheaper elsewhere. However, many...