Our take on retail tech and omnichannel strategy

Retail NPS omnichannel delivery

Retail Net Promoter Scores: A Critical Delivery Experience Lesson from the Airline Industry

With more retail closures being announced daily, one thing is clear. Only those retailers with a differentiated customer experience will survive....

Woman shopping on mobile phone

3 Ways to Extract Maximum Value from Click & Collect

Increased competition from international merchants means retailers must provide exceptional customer experiences.  In 2019, customer expectations are higher than ever...

Woman doing an omnichannel return in-store

5 Ways to Improve Your Omnichannel Returns Process

Consumers aren’t always entitled to a return if they simply change their mind or find a product cheaper elsewhere. However, many...

Scanning a Click and Collect barcode is part of Omnichannel Order Management

10 Omnichannel Order Management FAQs

New to omnichannel order management? Here are answers to some commonly asked questions to get you started. 1. Can my...