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Our take on retail tech and omnichannel strategy

6 Ways to Prevent a Poor Returns Experience

Even the most loyal customer has cause to return a product from time to time. Whether it’s an issue of...

Young couple after a positive buy online pickup in store experience

Two Out of Three Consumers Have Used Buy Online Pickup in Store

Do you offer Buy Online Pickup in Store? Whether the following statistics make your heart race with excitement—or dread—probably depends...

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How to Compete with Amazon’s Customer Centricity

For evidence that we live in the Age of the Customer, look no further than Amazon’s recent announcement that they...

Women drinking lemon cocktails

Four Reasons Why Amazon Wins

Here’s your dilemma: You have friends coming for drinks on Friday. The cocktail recipe calls for a lemon squeezer. You...

Retail NPS omnichannel delivery

Retail Net Promoter Scores: A Critical Delivery Experience Lesson from the Airline Industry

With more retail closures being announced daily, one thing is clear. Only those retailers with a differentiated customer experience will survive....

Woman shopping on mobile phone

3 Ways to Extract Maximum Value from Click & Collect

Increased competition from international merchants means retailers must provide exceptional customer experiences.  In 2019, customer expectations are higher than ever...

Woman doing an omnichannel return in-store

5 Ways to Improve Your Omnichannel Returns Process

Consumers aren’t always entitled to a return if they simply change their mind or find a product cheaper elsewhere. However, many...

Scanning a Click and Collect barcode is part of Omnichannel Order Management

10 Omnichannel Order Management FAQs

New to omnichannel order management? Here are answers to some commonly asked questions to get you started. 1. Can my...