Job Type: Full-time
The world of commerce is changing rapidly. To offer a premium customer experience, retailers need to adapt quickly and challenge the status quo. But their old systems can’t support this new reality. That’s why we exist.
Fluent Commerce was founded to solve this problem and accelerate commerce globally. We’ve created a powerful and exciting commerce platform designed to meet the retail needs of the future. It’s a huge opportunity and we’re proud to be at the heart of it. We are the future of global commerce. But we need your help.
Headquartered in Sydney’s Silicon Valley – Surry Hills – we’re growing quickly. New opportunities, both nationwide and internationally, are added regularly for those who want them. Are you ready to change the world of commerce? Then join us.
In return for your passion and commitment, you’ll get a great salary with bonus and share options, unlimited annual leave, opportunity to work from home and enjoy flexible working hours. We offer a vibrant office, casual dress code and a fantastic team. If you’re looking for a creative, energetic environment where people never forget to have fun and are free to do what they love, then it is the right place for you.
The Technical Account Manager (TAM) is responsible for actively driving the post-sales process with direct and channel customers. The TAM must be able to articulate the Company’s technology and product positioning to both business and technical users. He/she must be able to identify all technical and business issues of accounts to ensure customer satisfaction.
Must be able to establish and maintain strong relationships throughout the lifetime of the customer. Maintaining business and technical relationships at all levels identifying and working closely with sales in developing potential new business opportunities.
Working with Customers to guide them in how to best use the solution, and to ensure that usage is within defined limits and that any peaks are proactively understood and managed. Clearly demonstrate and align product capabilities to customer’s growing needs. By providing top-quality technical service before and after a sale, technical account managers help to ensure customer satisfaction and strengthen customer relationships.
They are responsible for identifying potential areas of concern for customers before they arise. They make recommendations based on their recognizing a customer’s current and future internet technology needs during their continued business relationship.
The role will report into the Regional Head of Expert Services.